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Home  /  Testimonials
Testimonials
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Here's what our customers are saying about us!

I went to Sam Dial with a picture of my dream ring and they took the pictures and were able to custom make it for me and it ended up exceeding all of my expectations! Any custom work I have in the future I will definitely bring back to Sam Dial! Great customer service!

Kimberley Hunt
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Im student pilot and he fixed my expensive prescription aviators that I sat on at no charge!

Ryan Bennett
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I was very happy with our service and love my ring!

JeffandKathy Didier
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I had my engagement ring resized there and six months later one of the side stones fell out. I took it to them to have a look, and although they suspected the problem was from the way the ring was designed, they replaced the stone free of charge. They were very friendly and easy to work with. Their great customer service really helped in my situation!

Kimberly Petty
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I have bought four items from them now: an engagement ring, a male and female wedding band, and a pair of sapphire earrings. They are great at working with a budget and are extremely friendly. I will exclusively go to Sam Dial as long as I live in the area.

Johnathon Ahlers
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I thoroughly enjoyed my experience at Sam Dial. I had a photo of an antique engagement ring I liked and Spencer (the gold smith) was able to recreate it with amazing accuracy and within a very short amount of time. According to my aunt, who is a jewler, the price they charged was very fair and I thought the service was superb. They resized the ring after I proposed free of charge and made me and my fiance feel very at home. I would definitely recommend them to anyone the Moscow-Pullman area who is looking for jewelry.

John Maxwell
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By far the best Jewelers on the Palouse. Their staff exemplifies the professionalism and knowledge that other jewelry stores should strive for. Bottom line is that I would not go anywhere else!

The Downtown D. - Pullman, WA
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I purchased my fiance's ring from here and it was amazing! She loved it. Even better was the fact that they cleaned her ring for free every time we came to Pullman! They were way to work with and took the time to help custom design the ring the way I wanted it.

Robert G. - San Jose, CA
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Bought my future wife her engagement and our wedding rings here. We went to several stores in the area but Kacy at Sam Dial was the best of all the sales people we met with. No condescention, or even hint of typical sales person behavior. My future bride got a beautiful custom ring that she loves, and best of all is that every time we went in we knew we where going to be treated right. I wont be going to a different jeweler as long as I'm in Pullman.
Thanks Kacy, Barb, and Sam.

Chris N. - Pullman, WA
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My fiance and I recently bought my engagement ring from Sam Dial, and we had such a smooth and pleasant experience. The staff are genuine, trustworthy, and knowledgeable, and there is absolutely no pressure. They let us really take our time looking at different stones and settings, and would let us know when they thought something was "worth it" and when it wasn't, which we really appreciated. It felt like they were focused on helping us find the perfect ring for us, not focused on making a sale. They also let us talk on our own, and didn't hover, which was nice. We are very happy with our finished product, and we are very happy we chose to get our ring from Sam Dial. I have been telling all of my to-be-engaged friends, and friends just looking for a place to buy nice jewelry, that they should definitely go talk to the people at Sam Dial.

Kirsten Howell - Pullman, WA
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Serving Pullman, WA | Moscow, ID | Lewiston, ID | Clarkston, WA | Colfax, WA | Palouse, WA and the surrounding communities.
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